At 9uok, your personal data is handled with care and transparency. This Privacy Policy explains exactly what information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. We follow applicable Philippine data privacy laws, including the Data Privacy Act of 2012, to make sure your information stays protected at every step. If you have questions after reading this page, our FAQ page is a good starting point.
Last updated: 2025. Applies to all players accessing 9uok from the Philippines.
When you register on 9uok, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years old, and comply with Philippine regulations on online gaming. We may also ask for a government-issued ID during identity verification to confirm that the details you provided are accurate. Your account information is stored securely and is never sold to third parties for marketing purposes. You can update most of your account details at any time by logging in and visiting your profile settings. If you need to update information that affects your identity verification status, please contact our support team for assistance.
We automatically collect certain technical and behavioural data when you use the 9uok platform, including your device type, operating system, browser version, IP address, and the pages or games you interact with during each session. This data helps us understand how players navigate the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Session data such as login timestamps, game history, and transaction records are retained as part of your account activity log. We use this information to detect unusual account behaviour that may indicate unauthorised access or fraud, and to fulfil our obligations under Philippine anti-money laundering regulations. Usage data is not used to build advertising profiles or shared with external marketing networks. Aggregated, anonymised usage statistics may be used internally to guide product development decisions.
When you make a deposit or request a withdrawal, we collect transaction details including the payment method used, the amount in Philippine pesos (PHP), and the date and time of the transaction. For e-wallet payments via GCash or Maya, we receive a transaction reference number from the payment provider but do not store your full e-wallet credentials or PIN on our servers. Payment records are retained for the period required by Philippine financial regulations and may be reviewed in the event of a dispute or regulatory inquiry. We use transaction data to process your payments accurately, detect potentially fraudulent activity, and maintain the financial records required by our operating licence. All payment data in transit is protected using industry-standard TLS encryption. If you believe there is an error in your transaction history, you can raise a dispute through our support team at any time.
The personal data we collect is used exclusively to operate and improve the 9uok platform for players in the Philippines. Specifically, we use your information to process account registrations and verifications, handle deposits and withdrawals in Philippine pesos, deliver customer support, send account-related notifications such as transaction confirmations and security alerts, and comply with our legal obligations under Philippine law. We do not use your personal data to serve third-party advertisements, and we do not sell, rent, or trade your information to external companies for commercial gain. Where we engage third-party service providers — such as payment processors or identity verification services — those providers are contractually bound to handle your data only for the specific purpose we have engaged them for. Any communication we send you that is not directly related to your account activity will only be sent if you have opted in to receive it. You can manage your communication preferences from your account settings at any time.
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding the personal data we hold about you, and 9uok is committed to honouring those rights. You have the right to access a copy of the personal data we hold on your account, to request corrections if any information is inaccurate or outdated, and to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of data processing and to withdraw consent for optional data uses at any time without affecting the lawfulness of prior processing. If you wish to exercise any of these rights, you can submit a request through our support team, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your account will not be affected solely because you made a data access or deletion request. For more information on how we handle your data, visit our FAQ page or review our Terms and Conditions.
9uok uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS, and sensitive account data is stored using secure, access-controlled infrastructure. We limit internal access to personal data to staff members who need it to perform their job functions, and all staff with data access are subject to confidentiality obligations. Your account data is retained for as long as your account remains active and for the additional period required by Philippine regulations after account closure. When data is no longer required and retention obligations have been met, it is securely deleted or anonymised. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately and change your password via the Login page.
If you have any concerns about how 9uok handles your personal data, our support team is ready to help. You can also check our FAQ for quick answers, or register to start playing on the Philippines' mobile-first gaming platform.